Payment

For orders with Crazy Factory you have the following payment options:

  • Direct bank transfer to our account
  • Paypal
  • Visa and Mastercard

Or you can use one of our national payment systems:

  • iDEAL (Netherlands)
  • Carte Bleue (France)
  • Klarna-Sofortüberweisung (Germany/Austria/Switzerland)
  • Nordea (Finland/Sweden)
  • Postepay (Italy)
  • Dankort (Denmark)
  • Dexia (Belgium)

For some payment types, we cooperate with our partners Docdata and Stripe. If you have any questions regarding payment or if your preferred system of payment is not available, please e-mail us at info.en@crazy-factory.com. We'll be happy to help you with any queries!

Shipping

Thanks to cutting edge logistics and order management systems we will ship the vast majority (more than 98 per cent) of our orders on the day we receive payment. All goods are shipped directly to your doorstep via the fastest route possible.

Delivery

Your order will be delivered straight to your door with your national postal service. For most orders, you will receive your items after 4 to 6 business days after your payment has cleared. (This is valid for destinations in the UK. Please allow for 10-15 business days if you order from the United States, New Zealand and Australia as well as other destinations outside of Europe.) Your order should generally fit into your letterbox, as it is shipped to you in an envelope. Your shipment can therefore be delivered even when you are not at home to sign for it.

EU VAT and duty charges are included

For our customers in the European Union, we will cover all levied import duties and VAT. This also applies to most customers outside the EU.*

* If you live outside the EU, your country's national taxation and duty free allowances apply. In some cases, additional costs may occur.

Free shipping on orders of $25.00 or more

Orders of $25.00 or more are shipped free of charge, worldwide! For smaller orders, shipping charges are $3.90 - so you're better off ordering a little more.