PRODUCTS

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Is there a printed catalogue of all Crazy Factory products?

You'll find photos and descriptions of all our current products in our online shop. Our product range is constantly growing, so a catalogue would never be up-to-date and that's why we're not going to produce one.

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How do you manage to provide good quality at such moderate prices?

We're committed to providing top quality at fair prices. That's why our products are shipped to you straight from the manufacturing plant - there are no distributors involved which might drive up prices. This enables us to offer great products at fair prices!

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Are tunnels, plugs and earrings always sold as pairs?

Unless stated otherwise in the product description, you will always receive a single piece. Quantity 1 generally means that you will receive a single tunnel or plug. When items are sold as pairs, you will find this specified in their product description ("sold as a pair"). If you then choose Quantity 1, you will receive the item as a pair, e.g. two earrings.

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Do you take orders for custom jewellery?

Unfortunately we cannot yet offer to manufacture custom designs.

ORDERING

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Is there a minimum quantity or a minimum value for orders?

No, at Crazy Factory there is no minimum quantity or minimum value for orders, so you are free to choose how much you wish to spend.

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Do you offer free samples?

No, we do not offer free samples.

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Are there any charges payable for setting up a customer account?

To shop at Crazy Factory, you will need to register and set up a customer account. This is free of charge and entails no obligations on your part. You are free to cancel your registration at any time, free of charge.

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I placed an order but did not received a confirmation e-mail. What went wrong? 

For each order placed, we automatically send an e-mail to the address registered for you. If you have not received an e-mail, it may have ended up in your spam folder. If you've checked your spam folder and it still hasn't turned up, please get in touch with our support at info.en@crazy-factory.com

PAYMENT

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Can I pay cash on delivery or purchase on account?

We do not offer cash on delivery payment or purchase on account. For detailed information on all accepted payment types, please refer to the Payment and Shipping section.

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Can I pay my order by instalments?

At Crazy Factory, no minimum value is required for orders, so you can shop with us even if your funds are limited. We do not offer payment by instalments.

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Can I still change my payment method once my order has been placed?

As long as your order has not yet been paid for, you can still change the payment method. With one exception: once an order has been placed, it cannot be changed to credit card payment. Click here for more information on payment. If you have any questions, our support team will be happy to help you at info.en@crazy-factory.com.

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I placed an order but did not receive a confirmation e-mail. What went wrong?

For each order placed, a confirmation e-mail is automatically sent to the address you registered. If you did not receive our confirmation e-mail, it may have ended up in your spam folder. If you've checked your spam folder and it still hasn't turned up, please get in touch with our support at info.en@crazy-factory.com.

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Will I get a discount for large orders?

We offer discounts for orders over €250. Please refer to our Discounts section for details.

SHIPPING AND DELIVERY

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Do you deliver shipments to self-service parcel terminals?

We will be happy to ship your orders to a self-service terminal. In this case, please ensure that you've provided all the relevant details with your order:

  • Name of recipient
  • Recipient number
  • Terminal number
  • Postal code and city where the terminal is located
  • Country
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Do you offer express deliveries?

We do not offer express deliveries. Please check our Payment and Shipping section for details on shipping.

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Will I have to pay duty charges on my order?

Following the legislation passed in May 2010, Crazy Factory will pay all duty charges and taxes incurred for customers in the European Union, so there will be no additional duty charges for you to pay. For countries outside the EU, additional costs may be incurred depending on the value of the goods shipped and national regulations.

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Do I have to be at home when my shipment is delivered?

Our shipments generally fit into a standard letterbox and you are not required to sign a delivery receipt. You don't need to be home to accept the shipment personally.

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My order is intended as a gift. Can I get my parcel delivered on a specific date?

Unfortunately, we cannot arrange for shipments to be delivered on specific dates as deliveries are handled by Deutsche Post. In general, shipments are delivered within 4 to 8 days of order placement.

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Can I buy products directly from the shipping centre in Ratingen?

We do not run a warehouse in Ratingen, so unfortunately this is not possible.

ACTION SHOTS

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How long will it take until I receive the e-mail notifying me whether my photo was accepted or not?

All action shots are processed as quickly as possible, so you'll generally be notified within one working day on whether your photo will be added to the gallery or not. Please check our Action Shots section for more details.

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My photo has been rejected. Can I enter a new one?

If your photo has not been accepted – e.g. because the jewellery is not clearly visible or you have submitted it in the wrong format – you will receive a notification and can then upload a new photo for the selected item. Please check our  Action Shots section for more details.

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Can I upload several photos for one item?

You can upload only one photo per item and thus collect Crazy Cash Points for it only once. This also applies if you have purchased several variants of this item (e.g. different sizes). Please check our Action Shots section for more details.

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After submitting an action shot, how long will it take for the Crazy Cash Points to be credited to my account?

Crazy Cash Points will be booked to your account as soon as you have been notified that your photo was accepted. Please check our Action Shots section for more details.

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How long will it take for my photo to appear on the Crazy Factory website?

You will be able to see your photo on our website immediately upon receipt of our confirmation e-mail. Please check ourAction Shots section for more details.

GETTING PIERCINGS DONE

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Can I get piercings done by you?

To have piercings done, please find a professional piercing studio in your area. Crazy Factory does not offer piercing services.

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Can you explain to me how to do a piercing myself?

You should get piercings done by qualified piercers only. Doing a piercing yourself entails severe health risks. Please consult a qualified piercing studio in your area - experienced experts will have the right equipment and make sure that the procedure is clean and safe.

CRAZY CASH POINTS

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What are Crazy Cash Points?

Crazy Cash Points are our own special rewards program, allowing you to save money with every order! Ten Crazy Cash Points are equivalent to 10 cent. Every time you shop at Crazy Factory, 5 percent of the value purchased will be credited to your account in Crazy Cash Points. You can then redeem these and save money on your next order. There are other ways of collecting points, too. Please check our Crazy Cash Points section for details.

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How can I collect Crazy Cash Points?

First of all, for every order placed with Crazy Factory, you'll have 5 percent of the value purchased credited to your account in Crazy Cash Points. To collect more points, you can participate in our special deals, upload action shots or read our newsletter. Please check our Crazy Cash Points section for details.

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Where can I view my points total?

Your Crazy Cash Points are displayed in your personal login area under Crazy Cash Points Total. Just log in with your e-mail address and your password. When you place an order, you can always view your points total in the penultimate step under "Review Order". To give you a better overview of the credit available to you for your next orders, your points total is also shown in €.

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How do I redeem Crazy Cash Points?

You can redeem as many Crazy Cash Points per order as you like - all in one go or a few at a time, as you prefer. To do so, under "Review Order" in the penultimate step of the order process, just go to "Redeem Crazy Cash Points", enter the number of Crazy Cash Points you wish to redeem and click on "Redeem". Please make sure you enter your points before clicking on "Submit Order". Crazy Cash Points cannot be redeemed retroactively after your order has been submitted.

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Can I transfer Crazy Cash Points to friends or get our points combined?

Crazy Cash Points cannot be transferred to others. Any points you have collected can only be redeemed through your own account. This is why points collected on different accounts cannot be combined.

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Can I get my points paid out in cash?

Crazy Cash Points cannot be paid out in cash. They can only be redeemed in the Crazy Factory shop.

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Do I get Crazy Cash Points on shipping costs?

Every time you shop with Crazy Factory, 5 percent of the value purchased will be credited to your account as Crazy Cash Points. You can then redeem these on your next order. You will not earn Crazy Cash Points on shipping costs. And on all orders of €20 or more, shipping is free anyway!

MISCELLANEOUS

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How can I reach you by phone?

We currently do not provide support by telephone, but you can always e-mail us at E-Mail or use our LiveChat. Our customer support will always be happy to help.

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Is there a Crazy Factory shop in my city or nearby?

To keep our prices moderate, our products are sold exclusively through our online shop. There are no physical Crazy Factory shops.

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Can I use pictures from your website for my own purposes, e.g. posting on Facebook or on my blog?

With our written consent, you may use our product photos unaltered for private, i.e. non-commercial purposes like blogs, websites, fan sites, social networks, etc. Their commercial use is not permitted. Please contact us at info.en@crazy-factory.com before using any of our photos. Any other photos from our website may not be used as this may infringe upon the models' rights to privacy.

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Can I order tattoo supplies from your shop?

Our focus is on piercing and fashion jewellery and we do not sell tattoo supplies.

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Can you link my personal website, my blog or my online shop to your site?

For organizational reasons, we cannot offer cross links, but will of course appreciate any reference to Crazy Factory on your site!