Payment

For orders with Crazy Factory you have the following payment options:

  • Direct bank transfer to our account
  • Paypal
  • Visa and Mastercard

Or you can use one of our national payment systems:

  • iDEAL (Netherlands)
  • Carte Bancaires CB (France)
  • Klarna-Sofortüberweisung (Germany/Austria/Switzerland)
  • Nordea (Finland/Sweden)
  • Postepay (Italy)
  • Dankort (Denmark)
  • Dexia (Belgium)

For some payment types, we cooperate with our partners Docdata and Stripe. If you have any questions regarding payment or if your preferred system of payment is not available, please e-mail us at info.en@crazy-factory.com. We'll be happy to help you with any queries!

Shipping

Your order will be delivered straight to your door with your national postal service. For most orders, your package will be sent out the day we receive your payment and you will receive your items 10-15 business days later. Please note: due to recent changes in customs regulations, some orders to destinations in the EU may be delayed by up to a week. Shipments from non-EU countries (as a Swiss trader, this also concerns us) are unfortunately subject to more complex import regulations since July 2021, and customs offices are currently overloaded and slow to process shipments. (You can find more info here). Important: Of course you will not incur further hidden charges due to this!

Free shipping on orders of $35.00 or more

Orders of $35.00 or more are shipped free of charge, worldwide! For smaller orders, shipping charges are $4.50 - so you're better off ordering a little more.

VALUE ADDED TAX AND CUSTOMS INCLUDED FOR MOST E.U. ORDERS!

Within the European Union, no additional charges will be added as long as the order value is below a certain threshold, e.g. for Germany this would be €178,50. This value changes with your shipping address and is dependent on the local value added tax. We cover all charges up to that threshhold and will deliver straight to your address! Please refer to the table below for the exact values of customs and tax free deliveries:

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Table

Country
Tax and VAT handling included up to:
Belgium
€181.50
Bulgaria €180.00
Czech Republic €181.50
Denmark €187.50
Germany €178.50
Estonia €180.00
Greece €186.00
Spain €181.50
France €180.00
Croatia €187.50
Italy €183.00
Cyprus €178.50
Latvia €181.50
Lithuania €181.50
Luxembourg €175.50
Hungary €190.50
Malta €177.00
Netherlands €181.50
Austria €180.00
Poland €184.50
Portugal €184.50
Romania €178.50
Slovenia €183.00
Slovakia €180.00
Finland €186.00
Sweden €187.50

All orders above this threshhold will be delivered to you from Switzerland and we will not handle customs or VAT for you (DAP shipment/net prices only). The total purchasing price will be reduced by the applicable VAT and you will be informed about this in the checkout. You are responsible yourself for importing the goods into the European Union and will be charged applicable taxes and customs duties.

As a result of legislative changes in the E.U., we are unable to import orders over these thresholds into the European Union for you as of 1st of July 2021.

ORDERS TO GREAT BRITAIN

As Great Britain has left the European Union (Brexit), please consider the following special circumstances: For orders up to £162 no further charges will be levied - we handle all customs and taxes for you.

All orders above this threshhold will be delivered to you from Switzerland and we will not handle customs or VAT for you (DAP shipment/net prices only). The total purchasing price will be reduced by the applicable VAT and you will be informed about this in the checkout. You are responsible yourself for importing the goods into the United Kingdom and will be charged applicable taxes and customs duties.

ORDERS TO THE REPUBLIC OF IRELAND

Due to changes in Irish customs regulations, as a non-EU importer we are unable to handle VAT and customs for orders from the Republic of Ireland. Applicable charges will be levied at the port of destination, in addition to a processing fee of €3.50 separately collected by the postal agencies.

ORDERS TO SWITZERLAND

All orders destined for Switzerland are free of any further charges. Orders made in our webshop will not require payment of customs or VAT upon receipt of the order

ORDERS TO THE REST OF THE WORLD

If you are ordering from outside the European Union, Great Britain or Switzerland, please note the following: local charges such as taxes or customs dues may be levied upon importing your goods. Please request further information from your local authorities. Most customs offices and postal agencies offer information on e-commerce orders from abroad.