FAQ

To avoid abuse and undesirable images, all uploaded pictures are checked manually by one of our colleagues. This can take anywhere between 1 and 3 business days, and your image will then be published on the website immediately. You will also receive an email once your photo has been approved or rejected.

To avoid abuse and undesirable images, all uploaded pictures are checked manually by one of our colleagues. This can take anywhere between 1 and 3 business days, and your image will then be published on the website immediately. You will also receive an email once your photo has been approved or rejected.

If an Action Shot is rejected, this could be due to multiple reasons. Please take a look at what is permissible and what is not. More information can be found here.
Please feel free to try again with another picture that meets our requirements fully.

For each item, we will only publish one Action Shot per person. This also applies if you have bought multiple variations of this item (such as different sizes).

We are sorry that you have not received an order or shipping confirmation via email. It might have been placed in your spam folder, so please take a look there. If you still cannot find your order/shipping confirmation, we can resend it to you. Please contact us via email at info.en@crazy-factory.com with your resend request.

To change the payment method for an unpaid order, please go to your customer account and click on My Orders. There you will find an overview of your orders. Click on "Edit" next to the order for which you would like to change the payment method. Please note: To edit the payment method, the current order will be canceled and the items returned to the shopping cart. You can then check out again and select the desired payment method.

An invoice for every one of your orders that has been paid in full can be requested in your account. Simply click on My Orders in your customer account and then on the button to request an invoice. We will send it to the email address we have on file within a few minutes.

We ship all over the world for free for all orders over $35.00!

To change an unpaid order, please click on My Orders in your customer account. There you will find an overview of your orders. Click on "Edit" next to the order you would like to change. Please note: To edit an order, the current one will be canceled, and the items returned to the shopping cart. You can then check out again and make the desired changes. If you want to edit a paid order, please contact our support team via email at info.en@crazy-factory.com with your request.

To cancel an unpaid order, please click on My Orders in your customer account. There you will find an overview of your orders. Click on "Cancel" next to the order you would like to cancel. It will be canceled after a short wait. Please note: Only unpaid orders may be canceled.

We apologize that you have not received your entire order. Please contact us via email at info.en@crazy-factory.com and we will take care of this. Of course, we will send the missing item to you as soon as possible and free of charge.

We neither have a minimum quantity nor minimum value required to order. We ship every order directly to you - fast, affordable, and straight from the factory without middlemen for the best price available. We are looking forward to your business.

We offer volume discounts on orders of €500 or more. The discount tiers are:

• €500.00 to €999.99: 5%
• €1,000.00 to €1,999.99: 10%
• €2,000.00 to €4,999.99: 15%
• €5,000.00 and above: 20%

More information can be found here.

Unfortunately, we currently do not offer "B2B" purchases with a VAT number for commercial customers. You may, of course, simply place a regular order and then later use the invoice, which displays paid VAT, for your tax purposes. More information can be obtained from your local tax authority or a tax consultant.

Unfortunately, we do not offer a dedicated post-payment or purchasing on account option.
However, if you would like to shop with us, you can use one of our many alternative payment methods, such as bank transfer, PayPal, credit card, Google Pay, Apple Pay, Amazon Pay and many other local payment providers available in your country. Some of these, such as PayPal, also offer a 'Pay Later' option though.

Your Crazy Cash Points are displayed in your customer account in the "Crazy Cash Points" section. To view this, please log in with your email address and password. Once you place an order, you will also see your points directly in the shopping cart. To make it easy to keep track of the value of your Crazy Cash Points account, it is also displayed in your chosen currency.

You can redeem Crazy Cash Points when placing an order. You may either use them all or just a portion of them. To do this, simply click on Redeem Crazy Cash Points in your shopping cart and enter the number of Cash Points you wish to redeem, then click on "Redeem". It is important that you enter your points for the items before you click on "Buy Now". If the order is placed, you can no longer use your Crazy Cash Points on it.

Slight variations in color, shape, and texture can never be 100% ruled out due to various steps in the production process. This is particularly the case for articles made from natural materials such as wood, where deviations up to a certain degree are normal.

It is possible to contact our customer support team via email (info.en@crazy-factory.com) if you received an item that differs significantly from the product photos on our website. To be able to process your request, please send an image of the item in question.

If you received an item that was defective or damaged, please send us a photo of the defective item to info.en@crazy-factory.com. If the problem relates to the size, we would ask you to measure the article as well. Please also clearly state which item is exactly broken (article code). We will then quickly and smoothly process your claim.

If an item is damaged while using it, please send us a photo of the defective item to info.en@crazy-factory.com. Please also clearly state which item is broken (please provide the article code). We will then quickly and smoothly process your claim.

If you wish to return a product to us because you do not like it, you have to cover the shipping costs. We recommend insured shipping so you can track the package on its way to us. As a "Factory outlet", we cannot reimburse postage fees for returns; otherwise, we would have to add these costs to our products' prices.

Returning an order or individual items to us is easy.

Only an exchange into an identical item or a refund is possible. Exchanging for a different variant such as color, size, length, etc. is not possible. In such cases, we ask you to submit a new order and return the unwanted item to us. We will of course refund the purchase price.

In just a few simple steps, you can create an individual return form in your account, which we need to process your return. This is how:

• Click on My Orders in your customer account
• Click on the order that you'd like to return partly or as a whole and click on "Return Items".
• In the next step, select the article or articles that you want to return.
• Please also give the reason for the return.
• Choose now if you want a refund of the purchase price or the resending of the article (in case of damages and defects).
• If you would like a refund, the next step is to select the type of desired refund. You may select either a refund (cash) to the payment method you used when ordering (for example PayPal, credit card, etc.) or may select a refund in the form of Crazy Cash Points (CCPs) to your account.

Now print out your personal return slip. No printer? No problem! If no printer is available, please attach a handwritten note with your address, order number, and - most importantly - the return number in the return package.

You can see the status of the return in your account under "My Orders" directly below the corresponding order. Please use the following address for your return:

Crazy Factory International GmbH Wanheimerstr. 66 40472 - Duesseldorf Germany

Important notes Possible reasons for a return:

• Withdrawal from the purchase within 30 days of receipt, e.g. due to dissatisfaction
• Exchange or refund for defective/damaged goods (Complaints about defective goods can be made via e-mail without having to send them back)
• Incorrectly delivered goods (Incorrectly received goods can be returned to us by sending an email e-mail without you having to send them back)

Returns are usually processed within 1-5 days of receipt. You can see the status of your return in your account under My Orders in your customer account, directly below the corresponding order.

Receipt of the return to our returns center is not individually recorded, but we will send you a status update in your customer account once we process your return. Simply check My Orders in your customer account, directly below the corresponding order, to see the current status of your return.

If you cannot log in to our online store, please review the following first:

• Update your browser to the latest version
• Please empty your browser cache and delete your cookies
• Please switch off ad blockers or other tools that have an influence on the browser

If you are still not able to log in, we can help you further. Please send us an email to info.en@crazy-factory.com with the following info: operating system, browser version, and if you log in from a cell phone or PC.

It's easy to update your personal data, such as your email address. Please log in to your account. Under "MY ACCOUNT - Settings/Address," you can make the desired changes.

If you want to delete your account and erase all stored data (apart from legal data retention obligations), please send an email with your request to info.en@crazy-factory.com. Important note: Once an account is deleted, there is no way to access your data or past orders.

To shop at Crazy Factory, you will need to register and set up a customer account. This is free of charge and entails no obligations on your part. You are free to cancel your registration at any time, of course also free of charge.

We offer vouchers for our online store as a gift for family and friends. Further information and purchase options can be found here.

No, as per default, our tunnels and plugs are shipped as single items. We do this because many of our customers wear different sizes in their left and right ears, and thus a pair is not desirable for them.

However, if you want to order as a pair, an option to order as a pair can also be found on the product page of every tunnel and plug, or other items where applicable. You'll find it just above the "add to cart" button. (Please note that if you change the amount ordered in this case, you will also order multiple pairs)

Most of our EARRINGS in the jewelry section are sold as a pair. Where there is an exception to this, you will only see one earring in the product image.

Crazy Factory was founded in 2005 and has since become the world's leading suppliers of piercing jewelry. We place great emphasis on quality, safety, and superior standards in all areas. Tens of thousands of 5-star reviews on independent platforms such as Trustpilot are proof of our commitment to only the best shopping experience and world-class quality. If you still have any questions as relates to our service and what to expect when ordering, feel free to contact us at any time under info.en@crazy-factory.com

We deliver quality at fair prices because you buy directly from the producer. Our competitive prices are possible because we produce large quantities and there are no intermediaries between us and you, who otherwise might take a cut. These savings end up directly in your wallet!

We offer a wide range of sterile piercings. Our sterile piercings are individually packaged and aseptically sealed. You'll find a huge selection here.

We also offer the option of sterilizing many items for a small extra charge. Simply click on the “Sterilize” button on the product page before adding the item to the shopping cart.

Due to the large number of shapes and sizes that piercings come in, there is no single answer to this question. That's why we provided a handy size guide and diagrams on every product info page, that explain the measurements related to each product (diameter, material thickness, length, width, etc.)

A few rules of thumb:

1. If the measurement corresponds to "the size of the hole" through your skin, for example the diameter of a tunnel, or the material thickness of a barbell, then you want it to fit snugly, so it doesn't move or turn.
2. If the measurement corresponds to the thickness of your skin or tissue, (for example the length of a barbell or labret), you want a little wiggle room, especially for new piercings. We recommend 1-2mm for most piercings. BUT please also clear this up with your piercer and let them give you recommendations that fit your individual placement and (most importantly!) your individual anatomy.

Usually, you need to select an attachment with the same thread size as your stud or bar. For example, if the bar has a diameter of 1.2mm, the attachment also needs to have threads for 1.2mm bars. The same rule applies for articles with internal threads.

We do not offer custom designs for steel piercings.

However, with our product configurator Design It!, you can imprint products (such as tunnels, plugs, ball closures, ear studs and much more!) with your personal photos or any design you like, all at the usual Crazy Factory prices and quality. You can try it here

At Crazy Factory, your safety and comfort always come first. We’ve been part of the piercing world for many years, and during that time we've established a reputation as a provider of affordable and safe piercings, and use only the very best of materials. Every piece is carefully inspected, and we regularly check both our suppliers and our own processes to ensure they meet the highest standards and minimize impurities.

We also know that everyone is different. Each material has its own strengths, and not every option will be right for every person, especially if you have sensitive skin or allergies. You’ll find clear information about all our materials here, as well as detailed notes on each product page, so you can make the choice that’s right for you.

At Crazy Factory, your safety and comfort always come first. We’ve been part of the piercing world for many years, and during that time we've established a reputation as a provider of affordable and safe piercings, and use only the very best of materials. Every piece is carefully inspected, and we regularly check both our suppliers and our own processes to ensure they meet the highest standards and minimize impurities.

We also know that everyone is different. Each material has its own strengths, and not every option will be right for every person, especially if you have sensitive skin or allergies. You’ll find clear information about all our materials here, as well as detailed notes on each product page, so you can make the choice that’s right for you.

Within the European Union (EU), there are no additional costs for you as long as the order value of your order remains below €178.50, e.g. to Germany. Depending on the delivery address in the EU, this value may vary slightly upwards or downwards and depends on the respective VAT rate of your delivery country (see the following table here). We guarantee to cover all costs up to this limit and deliver directly to you! Safe, fast and without additional costs for orders to the EU. However, special conditions apply to these delivery countries:

ORDERS TO THE REPUBLIC OF IRELAND
Due to changes in Irish customs regulations, as a non-EU importer we are unable to cover VAT and customs duties for orders from the Republic of Ireland. The applicable charges will be levied on import, in addition to a handling fee of €3.50 charged separately by the postal agencies.

ORDERS TO THE UNITED KINGDOM
The following special rule applies to deliveries to the United Kingdom: For orders up to GBP 162 (incl. 20% VAT) we will cover all applicable taxes and customs for you, and will handle the import of goods into the United Kingdom. Your package will arrive hassle-free in your mailbox a few short days after you place your order.

All orders above this limit will have their purchase price reduced by the respective VAT amount, which you will be informed about in the shopping cart. The order will then be sent to you directly from Switzerland, and regrettably we cannot process taxes and import duties/customs (DAP delivery / net purchase price). You are yourself responsible for importing the goods into the United Kingdom, with customs and VAT to be handled when the products reach the country.

ORDERS TO SWITZERLAND
All orders to Switzerland are free of charge. There are no customs and VAT payments to be made on delivery for orders from our online store.

ORDERS TO THE REST OF THE WORLD
If you are ordering from outside the EU, UK and Switzerland, please note the following: Local taxes and customs duties may be levied on the import of goods. Please contact an official office in your country for more information. Most customs authorities and postal companies offer information on "e-commerce orders" from abroad on their websites.

You don't need to be at home to receive your Crazy Factory order. We ship your order in a letter-sized envelope via the national postal service of your country. The mail carrier can safely and reliably deposit your order into your mailbox.

Unfortunately, we do not offer a gift-wrapping service.

We ship your order in a letter-sized envelope via the national postal service of your country. The mail carrier can safely and reliably deposit your order into your mailbox.

Unless your order is over €150, we cannot provide tracking, as we send our shipments as normal letters. This keeps shipping costs down for you, and helps the environment, but unfortunately, these shipments do not come with tracking numbers. On the plus side, deliveries will land directly in your mailbox, no need for signatures or to be at home when the package arrives.

Usually, your Crazy Factory order should reach you within 9-15 business days.

We usually ship your order the same day we receive payment. From that day, delivery to the United States usually takes 10-15 business days. If it takes longer, please contact our support team (info.en@crazy-factory.com). They will check your order details and help you find a solution. You can also use our LiveChat!

We will be happy to ship your orders to a self-service terminal. In this case, please ensure that you have provided all the relevant details with your order:

• Name of recipient
• Recipient number
• Terminal number
• Postal code and city where the terminal is located
• Country

We do not offer express deliveries. Please check our Payment and Shipping section for details on shipping.

To unsubscribe from our newsletter, simply click on the unsubscribe link provided at the bottom of every newsletter you receive. Alternatively, you may unsubscribe in your customer account under "Address/Newsletter". Or you can also send your request to unsubscribe from our newsletter to info.en@crazy-factory.com at any time.

Unfortunately, we cannot give you any instructions on how to pierce yourself, and we advise you to refrain from doing this under any circumstances. The risk of infection is enormous when DIY-ing, especially at home. A piercing should only be done by a professional, after careful consideration of your personal anatomy and your stress tolerance. So please contact a reputable piercer nearby if you want to get any piercing done!

To stay up to date and receive the latest news, we recommend staying tuned to the following channels:

• Subscribe to our newsletter Newsletter
• Follow us on social media on Facebook and Instagram

In addition, it's worth checking our homepage regularly, as exciting specials and discounts frequently appear there as well.

Any use of our images requires prior written permission. Please send your request to info.en@crazy-factory.com and describe the purpose for which you want to use the images. Please note: Any commercial or for-profit use is strictly prohibited.

We're committed to providing top quality at fair prices. That's why our products are shipped to you from where they are made - we involve no middlemen who'd drive up prices. This is why our offering is so much more competitive than you see in other shops.

No, we do not offer free samples.